Reply to a message
Note: You can include only one patient recipient per message.
To reply to a message:
- From a Messenger folder, open a message, and select
or 
.
- (Optional) In the Cc/Bcc: field, do one of the following:
- Begin entering a recipient, and from the drop-down of recipient matches, select a recipient.
- Select
to search for a recipient.
The To recipient pane appears.
The To recipient page displays three tabs: User, Patient, and Group.
Note: If none of your patients have accounts, the Patient tab will be grayed-out.
If you choose the:
- User tab, you can search by name, provider group, or by ID.
- Patient tab, you can search by name or chart #.
- Group tab, you can search by group code and description.
- In one of the tabs, enter a recipient in the search box, and then select the Enter key (or Go or Return depending on your device).
- From the drop-down of recipient matches, select a recipient.
- (Optional) To change the subject of the message, select the Subject field, then enter a subject.
There is a limit of 50 characters applied to the Subject field.
- (Optional) To set the message to urgent, set the urgent message indicator to Yes
. - In the body of the message, above the line "--- Original Message --- ", enter your message.
There is a limit of 32000 characters applied to the body of the message.
- Select Send.
A confirmation sent message appears briefly.
To reply to a message:
- From a Messenger folder, open a message, and select .
- From the drop-down, select Reply or Reply All.
- (Optional) In the Cc: field do one of the following:
- Enter a recipient, and from the drop-down of recipient matches, select a recipient.
- Select to search for a recipient.
The To recipient page appears.
The To recipient page displays three tabs: User, Patient, and Group.
Note: If none of your patients have accounts, the Patient tab will be grayed-out.
If you choose the:
- User tab, you can search by name, provider group. or by ID.
- Patient tab, you can search by name or chart #.
- Group tab, you can search by group code or description.
- In one of the tabs, enter a recipient in the search box, and then select the Enter key (or Go or Return depending on your device)
- From the drop-down of recipient matches, select a recipient.
- (Optional) In the Subject field,enter a new subject.
There is a limit of 50 characters applied to the Subject field.
- (Optional) To set the message to urgent, set the urgent message indicator to Yes .
- In the body of the message, above the line "--- Original Message --- ", enter your message.
There is a limit of 32000 characters applied to the body of the message.
- Select Send.
See: